Refund policy

Return & Refund Policy
Thank you for shopping with Wipmax.
As our products are classified as personal hygiene items, we maintain strict return and refund policies to ensure the safety and hygiene of all customers.
Non-Returnable Items
For hygiene reasons, we do not accept returns or exchanges for:
  • Opened or used tissue products
  • Products with damaged or opened packaging
  • Change of mind purchases
  • Preferences related to softness, texture, or scent
Damaged, Incorrect, or Faulty Items
If you receive a damaged, incorrect, or faulty item, please contact us within 48 hours of delivery.
To assist with your claim, please provide:
  • Your order number
  • Photos of the item received
  • Photos of the packaging
Once reviewed, we may offer a replacement, refund, or store credit where appropriate.
Refund Processing
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
If the issue is due to a product fault or an error on our side, Wipmax will cover the return or replacement shipping costs.
For approved returns unrelated to product quality, customers are responsible for return shipping costs.
Contact Us
For any return or refund enquiries, please contact:
Wipmax
Email: info@wipmax.com.au